System Administrator Full Time

Job Description

• To provide day to day system support to ensure smooth running of IT function.






• To review and analyze system logs and identify the potential issues proactively
• To coordinate with development team (in-house/ vendor) to close the issues & incident on time
• To ensure the closed/expired transactions are purged periodically to maintain system performance level
• To analyze the recurring issues and coordinate with respective development team to fix it permanently
• To identify new features in the system to optimize the productivity
• To maintain and configure the Master Data Setup
• To perform sanity testing on the new functions prior to implement in testing environment
• To provide hand-holding training for the key users on the new functions
• To ensure system up-time meets the target specified in SLA
• Complete all tasks assigned by line manager

Information Security

• Ensure compliance to IT policy in terms of implementation and monitoring of information security management in your department in line with the UAE region ISR policy.

Technical Competencies

• IT – IT Operations –
  • Maintaining IT Systems : Performs database design, testing implementation, maintenance and administration in a multiple platform environment, generally for one system.
• IT – IT Troubleshooting/ Technical Support
  • Analyzing Issues : Conducts a deep review of data and issues to quickly reveal the root cause of a problem.
  • Identifying Solutions :Recommends interim and long-term solutions to complex problems, in order to ensure successful resolution.
  • Implementing Solutions : Uses various filing systems to store or archive information/files as appropriate, and learns company protocols and regulatory guidelines for disposing of information (e.g., recycling, shredding, deleting)

Administration – Information Retrieval and Dissemination

• Understanding Information Needs and Recipients : Anticipates routine information requests and proactively distributes to appropriate person(s) within own team.
• Facilitating Information Sharing : Uses standard electronic information management tools (e.g., document storage systems, SharePoint, database) and follows standard processes to retrieve and share requested information.
• Establishing Database and Processes : Uses various filing systems to store or archive information/files as appropriate, and learns company protocols and regulatory guidelines for disposing of information (e.g., recycling, shredding, deleting).