Store Manager Full Time

Job responsibilities

MAIN ACCOUNTABILITIES

Business Management and High-End categories:

• Manage the boutique to achieve sales objectives, store KPIs, and service excellence, spending significant time on the shop floor with the sales team and clients.






• Play a critical role in defining and executing business action plans, particularly for high jewelry and VIP clientele, ensuring the boutique meets its targets.
• Develop strategies to increase high jewelry sales by collaborating with headquarters and providing tailored services to ultra-high-net-worth individuals.

Team Management:

• Lead by example, constantly coaching and developing the sales team to deliver a personalized and memorable shopping experience.
• Implement a structured team development plan, ensuring each team member has opportunities for growth in selling techniques, brand knowledge, and luxury expertise.
• Foster an inclusive environment where all team members can contribute ideas, develop professionally, and participate in creating an exceptional client experience.
• Collaborate with Sales Trainers to create tailored training programs, including high jewelry expertise, client relationship building, and brand storytelling.
• Drive employee engagement through recognition, feedback, and team-building initiatives, ensuring the team is motivated and aligned with Bvlgari’s core values.

Client Management:

• Proactively recruit new high-net-worth clients, hosting exclusive events and developing personalized relationships to expand the high jewelry business.
• Ensure your team actively participates in social and marketing events, fostering connections with existing clients and attracting new opportunities.
• Nurture long-lasting relationships with high jewelry clients, leveraging a personalized clienteling approach to offer unmatched service in-store and beyond.

Master of the House:

• Maintain the highest standards of boutique presentation, including visual merchandising, product assortment, and after-sales services, ensuring the boutique reflects Bvlgari’s excellence.
• Ensure seamless boutique operations, including stock management, safety, and compliance with company norms and procedures.
• Promote the use of digital tools to create a frictionless client experience, integrating innovative solutions to enhance service quality.

Market Knowledge:

• Maintain profound knowledge of the local luxury market, including competitor activities, high jewelry trends, and emerging opportunities to drive business growth.
• Build strong connections with the luxury community in Dubai, positioning Bvlgari as a leader in high jewelry and expanding the brand’s reach.

Profile

TECHNICAL SKILLS

• In-depth knowledge of store procedures, luxury retail processes, and high jewelry sales.
• Expertise in digital processes and omnichannel initiatives to enhance the client journey.
• Strong understanding of the luxury and high jewelry business, with a focus on ultra-luxury clients and services.

SOFT SKILLS

• Business acumen with a keen understanding of high jewelry clientele.
• Inspirational leadership and team development.
• Proactive, engaged, and results-driven mindset.
• Client-centric approach with a focus on excellence and delivering unforgettable experiences.
• Integrity, trustworthiness, and a passion for driving change in a fast-paced, evolving environment.