Mgr-Sales I Full Time

Position Overview

This position is responsible for proactively soliciting and processing sales opportunities. Ensures timely and on-time operations to properly deliver services. Assists in leading all day-to-day activities related to sales and focuses on building long-term value-based customer relationships to achieve sales goals. Achieves personal sales goals.

Job Applicant Profile

Education and Experience Requirements

• Two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related field; 3 years of experience in Sales and Marketing or related professional field.

or

• Four-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field; 1 year of experience in Sales and Marketing or related professional field.

Core work activities

Build successful relationships that lead to sales opportunities

• Collaborate with sales channels external to the hotel to ensure sales efforts are coordinated and complementary rather than duplicative.

• Build and strengthen relationships with existing and new clients to achieve future bookings. Activities include sales calls, entertainment programs, FAM trips, trade shows, etc.

• Develop relationships within the community to strengthen and expand the customer base for sales opportunities.

• Manage and build relationships with key internal and external stakeholders.

• Provide accurate, complete and valid turnover to Banquet Management.

Manage sales activities

• Participate in sales calls with sales team members to acquire new business and/or close business.

• Execute and support operational aspects of booking business (e.g., generating proposals, writing contracts, client correspondence).

Understand market trends and target customer information to maximize revenue

• Identify new business to achieve personal and hotel revenue goals.

• Understand the overall market – competitor strengths and weaknesses, economic trends, supply and demand, etc., and know how to sell to these factors.

• Seize the best opportunities for the hotel based on market conditions and hotel needs.

• Understand the hotel’s key target customers and service expectations; serve them and provide better business solutions by understanding customers’ businesses, business issues and concerns.

Provide excellent customer service

• Support the company’s service and relationship strategy to increase customer loyalty by delivering exceptional service during every customer experience.

• Serve customers to increase market share.

• Implement and support the company’s customer service standards.

• Provide excellent customer service consistent with the company’s daily service fundamentals.

• Set a positive example in customer relations.

• Interact with guests and obtain feedback on product quality and service levels.