Job Description
Job Responsibilities:
Operational Management:
– Oversee daily fulfillment center operations: receiving, warehousing, order processing, and shipping.
– Ensure compliance with company policies, safety regulations, and industry best practices.
– Monitor and improve KPIs such as order accuracy, fulfillment speed, and inventory turnover.
Team Leadership
– Lead and develop warehouse staff and supervisors.
– Conduct performance evaluations and provide training and support.
– Foster a positive, collaborative work environment.
Process Optimization
– Implement process improvements to enhance efficiency and reduce costs.
– Use data and analytics for decision-making and continuous improvement.
– Manage inventory to prevent stockouts and overstocking.
Customer Experience
– Ensure high standards of order accuracy and timeliness.
– Resolve order fulfillment and customer satisfaction issues.
– Collaborate with other departments to align fulfillment with business goals.
Technology and Systems
– Utilize warehouse management systems (WMS) and other technologies to streamline operations.
– Stay updated on emerging technologies and trends to recommend new solutions.
– Ensure data integrity and security within the fulfillment system.
Budget and Resource Management
– Develop and manage operational budgets, including labor, equipment, and inventory costs.
– Optimize resource allocation to meet demands and cost constraints.
– Oversee equipment maintenance and center upkeep.
Job Responsibilities – Experience and Education
Job Requirement:
– Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
– 5+ years in logistics, warehousing, or e-commerce, with 2+ years in a leadership role.
– Experience with fulfillment center operations and WMS.
Skills and Competencies
– Strong leadership and team management.
– Excellent problem-solving and attention to detail.
– Proficiency in data analysis and performance metrics.
– Strong communication and interpersonal skills.
– Ability to thrive in a fast-paced environment
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