IT Technical Support Specialist Full Time

We are looking for an IT Technical Support Specialist to provide first-line technical support to office users and vessels, ensuring smooth operations across hardware, software, and network systems. The ideal candidate should have experience in IT troubleshooting, system configuration, and network management, with a willingness to travel for vessel visits.

Key Responsibilities:

 Monitor and respond to technical support requests via ticketing system, email, and phone.
 Provide first-line support by diagnosing and resolving hardware, software, and network issues.
 Perform regular vessel visits to troubleshoot IT-related issues and ensure system functionality.
 Install, configure, and maintain computer systems, printers, networking equipment, and communication devices.
 Document technical issues, solutions, and system configurations for future reference.
 Ensure compliance with GFS IT security policies and data protection regulations.
 Provide training and guidance to end-users on IT systems and best practices.

Requirements:

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
 Proven experience in IT support and troubleshooting.
 Willingness to travel for vessel visits and work in a dynamic environment.
 Strong knowledge of Windows OS, Microsoft 365, Basic Linux, Mac OS, Wi-Fi, VPN, and network troubleshooting.
 Strong analytical, problem-solving, and communication skills.
 Ability to work independently and collaboratively.

Preferred Qualifications:

 Experience working with maritime IT systems and satellite communication.
 Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), and ITIL Foundation.