IT Support Engineer Full Time

Noorka Logistics is a leading logistics solutions provider in Dubai, committed to delivering efficient, innovative, and customer-centric services. We are seeking a skilled IT Support Engineer to join our team and ensure smooth IT operations across our organization.




Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related issues.
• Diagnose and resolve IT system failures, ensuring minimal downtime.
• Maintain and manage IT infrastructure, including servers, workstations, and networking devices.
• Install, configure, and update operating systems, applications, and security software.
• Monitor system performance and implement preventive measures to enhance efficiency.
• Collaborate with third-party vendors for procurement and troubleshooting of IT equipment and services.
• Ensure data security by performing regular backups and updates.
• Document IT processes, troubleshooting procedures, and user guides.
• Assist in IT asset management, inventory tracking, and procurement planning.
• Stay updated with emerging IT technologies and recommend upgrades or solutions to enhance business operations.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT support or a similar role, preferably in the logistics industry.
• Strong knowledge of Windows/Linux operating systems, networking protocols, and troubleshooting.
• Familiarity with cloud services, VPNs, and cybersecurity best practices.
• Proficient in hardware diagnostics and software installation.
• Excellent problem-solving and communication skills.
• Ability to work independently and handle multiple tasks in a fast-paced environment.
• Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar are a plus.