IT Service Desk Administrator Full Time

At GAC, we rely on our IT systems to provide the best solutions that help our users worldwide. We seek an experienced IT Service Desk Administrator to join us on this journey, using their technological skills to make us more efficient.




Responsibilities

• Provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs.
• Be proactive and pre-emptive in identifying, addressing, and resolving issues.
• Work on various technical issues, from diagnosing network, server, and workstation problems, to thinking outside the box to find solutions and resolve complex issues.
• Assist with service desk ticket management support, including managing escalations and ensuring tickets are resolved promptly.
• Continuous monitoring of health & security of the hybrid infrastructure hosted by Group IT to deliver smooth business operations and communications network between GAC Global offices and its customers.
• Ensure GAC worldwide Microsoft 365 users are adequately managed, secure, and governed to avoid loss of time and delivery to the business and its customers.
• This Position required to work on roster basis

Job requirements

• BSc (IT) Degree or Higher Diploma in Information Technology.
• 3+ years of experience in a client-facing technical support/service desk context.
• Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.
• Microsoft Azure Administrator & O365 administration certifications are mandatory.
• Experience in Microsoft Device management solutions would be an advantage.
• Excellent command of the English language.
• Strong self-led, work prioritization, and strong analytical skills.
• Team-player.
• Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.
• Knowledge of service desk ticketing system – exposure to Jira on-prem would be an added advantage.