About this opportunity
We are looking for an “IT Security Specialist & IT Enterprise System Admin”. This will be an onsite position in UAE for an IT Managed Services operations within a sophisticated service delivery framework and strict SLAs!
What you will do
• Manage Pulse Policy Secure (NAC), Symantec Endpoint Protection, and Microsoft Public key Infrastructure, Bluecoat Secure Web Gateway, Content Analysis, Malware Analysis Microsoft TMG, & DigiCert Enterprise Certificate Management.
• Good knowledge about process / metrics and controls. Ability to create new process and reporting matrices as and when required.
• Identify and implement operational and technical methods for improving the efficiency and quality of processes. Identify the existing gaps and propose optimum solution to address the same.
• Advise the L1 & L2 teams on resolution. Provide technical expertise and handle escalated issues. Mentor L1 & L2 engineers to improve their technical and problem-solving skills.
• Good understanding and knowledge on IT – Security Functions, in-depth product functionality and customization.
• Review periodic performance report on IT – Security Tools and provide guidance on performance tuning and capacity planning.
• Provide recommendation plan to coordinate/support incident response process for remediation
• Perform root cause analysis, trending and reporting for critical incidents.
• Participate in security incident response – implementing containment and remediation through Security Tools.
• Demonstrate technical skills in security architecture review, gap analysis and opportunity to fine-time and/or integrate security technologies
You will bring
• Engineering Degree with 7 to 12 years of experience in IT.
• Interested in Technology and Communication.
• Ability to work constructively under pressure and flexible to support outside of business hours.
• Team player and focused on knowledge transfer.
• Customer oriented, Service minded.
• Excellent communication skills
Technical skills
• Manage the IT – Security Tools to clients (24 x 7, 365 days per year) and ensure that service levels are achieved.
• Proven experience & Operations knowledge on IT – Security tools such as Pulse Policy Secure (NAC), Symantec Endpoint Protection, and Microsoft Public key Infrastructure, Bluecoat Secure Web Gateway, Content Analysis, Malware Analysis Microsoft TMG, & DigiCert Enterprise Certificate Management.
• Good understanding and knowledge on IT – Security functions and troubleshooting skills.
• Strong understanding of information security principles and security best practices.
• Strong knowledge on enhancing and strengthening the IT – Security tools and polices.
• Strong knowledge on system upgrades and maintenance activities
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