The Guest Communications Supervisor will assist the Guest Communications Manager to provide supervision, delegation, support and leadership in the Guest Communications in accordance with the objectives, performance and quality standards established by the hotel. The Guest Communications Supervisor is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The Guest Communications Supervisor will assist our guests and colleagues in emergency situations by distributing our emails, alerts, and messages in timely manner.
Responsibilities
Skills & Qualifications
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