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Front Office
Front Desk Officer Full Time
The Front Desk Officer’s (FDO) main responsibilities include providing exceptional client service, maintaining professionalism amidst multitasking, answering phones, scheduling appointments, handling inquiries, and ensuring a clean reception area. They must empathize with clients, possess a firm belief in the quality of care, and effectively communicate services and recommendations. Additionally, managing doctors’ appointments, assisting visitors, handling parcels, generating bills, and coordinating with insurance companies are crucial tasks.
Qualifications & Experience:
- Education: Completion of Bachelor’s degree, proficiency in English,(Arabic is an advantage), and basic computer literacy.
- Work Experience: 2+ years of customer service or front office experience, familiarity with medical insurance policies, computerized environments, and excellent customer service skills, problem-solving abilities, and the capacity to work under pressure. UAE healthcare is a plus.
