Front Desk Officer Full Time NEW

Position Overview

The Front Desk Officer / Receptionist represents the Dusit Thani brand by delivering an exceptional guest experience and fostering positive relationships. This position requires managing guest arrivals and departures, ensuring guest satisfaction, and adhering to company standards.

Primary Responsibilities

Guest Services

• Maximize room sales and revenue.
• Greet and address guests by name during check-in and check-out.
• Assist guests with transportation, luggage, payments, and other needs.
• Provide information on hotel facilities, F&B outlets, and entertainment options.
• Handle guest requests and inquiries promptly and professionally.
• Escort guests to rooms and demonstrate room features and facilities.

Administrative

• Prepare and maintain guest name lists and arrival/departure schedules.
• Manage guest room keys and maintain security protocols.
• Operate the Business Center and provide secretarial services.
• Deliver mails, messages, and other correspondence promptly.
• Prepare volume-of-business and revenue reports.

Technical

• Understand all front office policies and procedures.
• Manage and conserve energy and resources without compromising guest comfort.
• Maintain par stock levels for guest and paper supplies.

Human Resources

• Assist in coaching, training, and motivating staff.
• Supervise and evaluate staff performance objectively.
• Participate in departmental meetings and briefings.

Commercial

• Promote the hotel’s image and services to guests, clients, and the community.
• Actively participate in community projects to enhance relationships and visibility.

Qualifications

• Bachelor’s degree in Hotel Management or a related field.
• Fresh graduates are welcome, though 1 year of reception or guest service experience is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a pleasant and professional demeanor.

Key Competencies

• Problem-solving and decision-making abilities.
• Strong organizational and multitasking skills.
• Ability to work in a team environment and support colleagues.
• Commitment to confidentiality and adhering to company policies.