Customer Service Agent – Buggy Operator Full Time

We are seeking talented individuals to join as Customer Services Agent – Buggy Operator for our award winning team with Qatar Aviation Services.

In this role you will provide consistent quality of service and exceptional assistance to all customers at the designated areas such as (but not limited to) check-in counters, boarding gates, transfer desk (disruption unit), offices, ramp, lost & found, crew terminal, MATAR buggy shuttle services and special handling section in line with the agreed service standards and procedures with our airline customers and to ensure the compliance of laid down safety and security procedures and local authorities are implemented accordingly.

Accountabilities:

Projecting a caring and service-oriented image which entails warm, hospitable, and pleasant attitude to ensure proper handling of all passengers including the special assistance they need and to meet total customer satisfaction.

Follow the standard operating procedures (SOP) laid down by the department and customer airlines; consistently apply the established service standards to ensure department’s compliance with ISO standards and the agreed Service Level Agreement with the customer airline.

Report for duty on time as per roster with full company uniform and good grooming standards.
Handle assigned Flight/Area as per duty allocation, SOP and work instructions:

▪ Operate MATAR Buggy Cart within the Terminal
▪ Special Handling
▪ Check-In passengers following QAS Standards and Procedures
▪ Floor Walking and Queue management
▪ Managing flow at Immigration/Security Screening point
▪ Hand baggage control
▪ Boarding passengers
▪ Transfer desk
▪ Documentation and administration assignments
▪ Passenger Arrivals and Baggage Services

Coordinate efficiently with internal and external departments for smooth operational achievement.
Report any illegal, unsafe and corrupt activities observed.
Assist line manager in the response to any emergency or a major operational disruption affecting HIA, Qatar Airways Group and other airline, including support of the Qatar Airways Special Assistance Program.
Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

About you

The successful candidate will have the following skills and qualifications:

High School qualification with 1 year of Customer Services experience.

Relevant experience in Customer facing role in service industry.

Airport experience is an advantage but not a must.

Experience/ good working knowledge of Departure Control Systems/ Macs/ Sabre/ Altea
Completed advanced courses or equivalent in Passenger Handling and Customer Services such as Introduction to Civil Aviation, Airport Passenger Handling and Check-in systems.