Purpose of Role
The Academic Support Administrator provides administrative support to the Schools for Learning & Teaching activities, including record keeping, logistical arrangements for quality processes (eg, Academic Reviews), preparations for exams, preparations for progression and exam boards, and clerk for key Learning & Teaching related meetings. In addition, the Academic Support Administrator provides prompt and professional service to a wide range of stakeholders, including students, parents, staff and external entities. The post-holder investigates and resolves inquiries, explains University rules, policies and procedures, and per regulations. The post-holder will work as part of the School Academic Support Administration unit under the direction of the Head of Registry and Student Services (Dubai Campus).
Summary of Key Duties and Responsibilities:
Education, Qualifications & Experience:
Essential
1. Educated to at least degree or equivalent practical experience in the workplace
2. Experience of working within a similar environment as outlined above
3. Competent in the use of relevant IT packages
4. Well-developed interpersonal skills
5. Demonstrable professional and proactive approach
6. Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
7. Demonstrable provision of excellent customer service
8. Analytical problem-solving skills
9. Excellent English language skills including writing, speaking and comprehension
Desirable
1. Experience in Higher Education
2. Experience working with Banner
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