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Customer Service

Telephone Operator Full Time


Job Description

  • Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures




  • Handle any guest complaints and/or remarks; provides a response as soon as possible
  • Handle phone calls and forward any messages received for the guest.
  • Record and give wake-up calls
  • Report all telephone defects to the technical department
  • If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
  • Utilizes correct process and procedure when you handling the confidential guest information
  • Take down and relay messages.

Qualifications

  • High school Diploma or equivalent.
  • Excellent communication skills, both written and verbal required
  • Excellent organizations skills and ability to find solutions
  • Able to cope with the pressures of a very busy environment

Job Overview

  • Date Posted:
  • Expiration date: April 27, 2025
  • Location: Dubai
  • Job Title: Telephone Operator

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