Summary
- Proactively finding opportunities and leads for business growth by being closely in touch with clients.
- Entertaining and conducting hotel inspections with clients.
- Arranging appointments with clients off-site.
- Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.
- Assisting to conduct extensive competitor research and maintaining excellent product knowledge of the Hotel.
- Understanding client needs and providing a proposal which best suits their requirements.
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Liaising and working closely with the related operation departments ensuring guest’s requests and expectations are being met.
- Converting active leads and achieving personal sales targets.
- Ensuring adherence to laws, regulations, and hotel policies.
- Assisting the team with any support that they require.
- Maintaining positive guest and colleague interactions with good working relationships.
- To ensure all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
- To maximise the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Qualifications
- Experience as a sales executive or in administration may be advantageous.
- Good team development and leadership skills.
- Computer literacy.
- Good administrative, organizational, and problem-solving skills.
- Excellent communication, sales, and customer service skills.
- The ability to multitask, work in a fast-paced environment, and meet deadlines.
- Current knowledge of industry trends and regulations.
