Reservations Agent Full Time

About the Job:

An opportunity has arisen for a Reservations Agent to join the Talise Spa Team at Madinat Jumeirah Spa.




The main duties and responsibilities of this role are:

• Required to represent the company by applying Jumeirah’s Hallmarks and Guiding Principles and by following the standard operating procedures.
• Proactively sell, up-sell, and cross sells all products and services within the Madinat Jumeirah in a friendly, professional and efficient manner. Be proactive to customer needs.
• Always focus on, maximising sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
• To effectively manage the process of No-Show/Cancellation reports.
• Achieve given targets and maintain exceptional performance at all times.
• Handle queries through telephone, fax, and email.
• Use approved language skill as required at all times.
• Ensure compliance with the room reservations quality performance requirements.
• Any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• At least 1-2 years of experience within a luxury hotel.
• Opera, Excel, Word