Relationship Manager Full Time

Responsibilities

• Cultivate and sustain virtual relationships with clients to retain them through dedicated relationship management efforts, addressing service quality and operational concerns.






• Achieve financial targets by selling and cross-selling bank products, focusing on portfolio and asset growth, wealth referrals and successful closure of referrals and Forex transactions.
• Adhere to operational risk policies, sales processes and regulations, ensuring compliance with KYC procedures and safeguarding Emirates NBD’s reputation.
• Ensure daily customer contact is maintained and monitored to guarantee all portfolio clients receive necessary support and assistance.
• Maintain exceptional service quality to positively influence CSAT scores within your portfolio.
• Complete mandatory training and certifications promptly while maintaining punctuality, meeting deadlines and adhering to Emirates NBD’s dress code policy.

Requirements

• Education
• University Degree in Business or Finance.
• Experiences
• 1 to 3 years in a sales role within the Financial services/Banking industry.
• Experience across a wide range of Banking areas, e.g. Retail and Wealth Management.
• Knowledge & Skills
• Fluency in English, while knowledge of regional languages is an advantage.
• Excellent communication and presentation skills. Interpersonal skills are essential for this role.