Officer- Front Office Full Time

KEY ACCOUNTABILITIES

Job Context

• Meet and greet visitors to the office






• Direct or escort visitors if required
• Co-ordinate with security for any client visit
• Host visitors whilst they are waiting to be met
• Assist in the planning and preparation of meetings, conferences and conference telephone calls
• Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
• Receive, direct and relay telephone messages and fax messages, etc.
• Receive and deliver/forward mail to the concerned staff/office/dept.
• Stamp all general correspondence if needed/applicable
• Handling ADNEC Bldg.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Job Context

1. Maintain the general filing system and file all correspondence
2. Make preparations for Soft services related tasks
3. Maintain an adequate inventory of office supplies for FoH
4. Respond to staff/visitor inquiries
5. Assist customers for any issues and complaints and direct them to concerned staff/office/dept.
6. Provide word-processing and secretarial support for soft services unit
7. Coordinate the repair and maintenance of office equipment
8. Answer all incoming calls and handle caller’s inquiries at all times
9. Assist the other staff as requested
10. Perform other related duties as required for the Soft services unit
11. Ensure look and feel of the front of house and building entrances is maintained at all times
12. Adhere to grooming standards at all times
13. Comply to limited mobile phone use in public/in front of customers
14. No eating incl. chewing gum at the desk
15. No cigarettes, no car keys, no makeup, etc. on top of the work desk/station
16. No messy work desk/station
17. Always smile, be friendly and approachable
18. Do not turn your back to customers or use impolite body languag
19. External support staff manpower coordination

1. Graduate
2. Presentable and Excellent communication skills in English
3. Having a professional outlook and customer oriented approach
4. Experience in known organization (national/international)
5. Customer care
6. Customer behavior/interaction skills
7. Customer communication skills
8. Concierge skills
9. VIP interactions experience
10. Professional attitude
11. Perfection to detail