IT Support Technician Full Time

Key Accountabilities

• To positively participate the outputs of the IT Department, in accordance with the Output Specification of the Project Agreement, without service penalty for KPI failure, Service Performance Shortfall or Unavailability Events.






• Supporting and maintaining IT Governance programs, including Application, Infrastructure, IT Documentation Life Cycle management, IT Risk management, business continuity plans,Incident Management, Subcontractor management and disaster recovery plans
• To support & maintain all the IT and ESN systems, including Salto, Call Centre, ERP system, MRI Evolution, CMIS, M365 systems and Khadamat Website.
• Ensure systems availability to all users, including UAEU users or other systems in UAEU, where appropriate.
• Monitor the backup, server & endpoint systems that are protected with up-to-date antivirus software and the firmware, OS & application updates.
• Technical responsibilities include, but are not limited to, hardware/software administration, resource management, support, maintenance, installation, upgrade, and troubleshooting, including hardware fixes, network connectivity and company website maintenance.
• Support IT Procurement and IT Assets Inventory and Disposal.
• Support the implementation of the IT Projects and Life Cycle Projects as per the IT Strategy and Roadmap.
• Initiation of Operational Excellence Projects for IT team and support other
• To participate in troubleshooting, installation and maintenance of IT and ESN communications-related hardware and software systems for Khadamat employees

Specific Requirements

• Educated to degree level or equivalent experience, minimum of 5 years previous System Administrator duties and must have a good understanding of the requirements of IT Department methodology.
• Should be graduated from Computer Science, IT, or related degree or equivalent.
• Should be certified in Microsoft Azure Administrator.
• Respond to customer’s service-related issues promptly.
• Undertake testing and document results for systems and equipment.
• Accurately and quickly diagnose and remedy faults and problems, troubleshoot electronic systems and equipment and repair electronic components where appropriate.
• A full working knowledge of IT support
• The ability to manage multiple tasks simultaneously and work well with other people.
• Ability to communicate well at all levels.
• Ability to maintain complex databases.
• Ability to work and implement IT roster plan and attend to work in case of emergencies and disaster cases.