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Information Technology
IT Support Engineer Full Time
Job Description
- Minimum 2 Years of Hands-on experience on deskside support
Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
Good written and verbal communication skills
Printers, IP Phone hands on experience - Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities. ITSM tool – Basic knowledge on usage of ITSM tool, ITIL Processes
Basic understanding of IP protocols, Office 365 - Google Suite (Workspace) Administration experience.
- Responds and resolves all assigned calls within prescribed SLA.
- Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
- Complies with the service levels pertaining to end user support.
- Works with third parties to resolve various technical issues.
- Updates Call Management System, clearly specifies progress and resolution details.
- Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.
Desired Candidate Profile
- Minimum 2 years in IT support engineer .
- Bachelor’s degree in computer science, information technology, or a related field.
- Experience with Microsoft Office Suite, Windows operating systems, and other commonly used software applications.
- Strong problem-solving and critical thinking skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy.
- Ability to prioritize and manage multiple tasks simultaneously.
- Willingness to continuously learn and adapt to new technologies and processes.
- Strong interpersonal communication skills .
- Ability to make complex information accessible to technical and non-technical audiences & all levels of management.
