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Admin
Help Desk Full Time
Role Purpose:
Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy, Maintain MIS to ensure 100% Service Quality.
Key Accountabilities of the role
- Maintain accurate log for the walk-in customers
- Ensure TAT is adhered to and where possible exceed customer expectations
- Sales support
- MIS maintenance for requests
- Updating cases in the system timely manner
- Ensure compliance with bank policies
Results Required
- Accurate MIS system
- Ensure customer queries are resolved with agreed TAT
- Deliver professionalism when dealing with customers and other departments
Specialist Skills / Technical Knowledge Required for this role:
- Pro active and very energetic
- Customer service skills in order communicate and to handle walk in customers
- Display flexibility in dealing with clients and other team members
- Fluency in Arabic and English
- Excellent communication skills
- Highly organized
Previous experience required (if any)
- Previous banking experience in similar role
