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Front Office
Guest Services Officer Full Time NEW
Job Summary:
Park Hyatt Abu Dhabi is seeking a Guest Services Officer – Front Office to provide an exceptional guest experience and ensure the smooth operation of the Front Office within the Rooms Division. The ideal candidate will be passionate about hospitality, customer service-oriented, and fluent in English and either German or Russian.
Key Responsibilities:
- Deliver a high level of customer service in line with Park Hyatt standards.
- Handle guest check-ins and check-outs efficiently.
- Address guest inquiries, requests, and concerns in a professional and timely manner.
- Maintain a welcoming and organized front desk environment.
- Collaborate with internal departments to enhance the overall guest experience.
- Assist in handling reservations, room assignments, and billing inquiries.
Qualifications & Requirements:
- Minimum 1 year of experience in hotel operations or front office roles.
- Strong customer service and communication skills.
- Fluency in English AND either German or Russian (both written and spoken).
- Already residing in the UAE.
- Passionate, action-oriented, and detail-focused.
