Guest Relations Agent Full Time

Position Summary:

Join Bulgari Resort Dubai as a Guest Relations Agent and become the first point of contact for our guests, delivering exceptional hospitality and personalized experiences. This role involves managing guest check-ins and check-outs, responding to inquiries, and providing seamless service to ensure a luxurious stay.

Key Responsibilities:

• Process guest check-ins, confirm reservations, assign rooms, and activate room keys.
• Handle various payment types, including room charges, cash, checks, debit, and credit transactions.
• Manage check-outs and resolve any disputes or late charges.
• Respond to guest calls, messages, and requests with efficiency and professionalism.
• Coordinate with Housekeeping to track room readiness for arrivals.
• Provide guests with property and local area information, including directions and points of interest.
• Communicate parking procedures and assist with bell or valet staff coordination.
• Prepare and verify daily reports, including arrivals, departures, and special requests.
• Complete cashier and closing reports in the system, cash checks, and balance receipts.
• Maintain accurate handling of bank counts at the beginning and end of shifts.

Safety and Professional Standards:

• Follow all safety and security policies, reporting accidents or unsafe conditions promptly.
• Adhere to company policies, maintaining professional appearance and confidentiality of information.
• Greet guests warmly and anticipate their needs, assisting individuals with disabilities as needed.
• Build and maintain positive relationships with colleagues and guests, ensuring a welcoming atmosphere.

Physical Requirements:

• Ability to stand, sit, or walk for extended periods during shifts.
• Capacity to move, lift, and carry items up to 10 pounds without assistance.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: No prior experience required; a passion for guest service is essential.
• Supervisory Experience: None required.