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Front Office / Supervisor
Guest Experience Supervisor Full Time
Key Responsibilities:
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Supervise front desk operations, ensuring a smooth and efficient guest arrival and departure process.
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Provide leadership and guidance to front desk associates, fostering a positive and guest-focused environment.
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Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
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Assist in training and mentoring front desk staff to maintain high service standards.
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Ensure accurate billing, payments, and financial transactions at the front desk.
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Collaborate with other hotel departments to enhance guest experiences.
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Monitor room availability and assist in room assignments to optimize occupancy.
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Uphold Marriott brand standards and ensure compliance with hotel policies and procedures.
Qualifications & Experience:
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Minimum of 2-3 years of experience in front desk operations within the hospitality industry.
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Previous experience in a supervisory role is preferred.
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Strong customer service skills with a guest-first mindset.
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Excellent communication and problem-solving abilities.
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Proficiency in hotel management software (Opera, PMS) and Microsoft Office.
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Ability to multitask and work in a fast-paced environment.
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Fluency in English; additional languages are a plus.
