Guest Experience Supervisor Full Time

Position Overview:
Le Méridien Dubai Hotel & Conference Center is seeking a dedicated Guest Experience Supervisor to enhance our guests’ stay and provide seamless support to our front office operations. This role involves supervising guest services, ensuring exceptional check-in and check-out experiences, and fostering a positive team environment. The ideal candidate will have prior supervisory experience in hospitality and a passion for guest service excellence.

Key Responsibilities:

• Process guest check-ins and check-outs, verifying identity, payment methods, room assignments, and issuing room keys.
• Open accurate guest accounts based on individual needs and input Marriott Rewards information where applicable.
• Ensure rates are correctly applied and documented for any exceptions, securing payment prior to issuing room keys.
• Compile and review daily reports, logs, and incidentals, and complete cashier and closing reports accurately.
• Provide guests with directions, hotel information, and respond to requests by coordinating with relevant departments.
• Process various payment methods, vouchers, and expenses, balancing the cash register at the start and end of each shift.
• Handle guest-related issues professionally, notifying Loss Prevention or Security as needed.
• Support management with staff training, coaching, and serve as a first point of contact for employee concerns.
• Ensure compliance with all hotel policies, maintain a professional appearance, and protect proprietary information.
• Greet guests warmly, anticipate and respond to service needs, and offer assistance to individuals with disabilities.
• Accurately enter information using hotel systems and POS terminals.

Requirements:

• Education: High school diploma or equivalent (GED).
• Experience: Minimum of 1 year of related work experience, with at least 1 year in a supervisory role in hospitality.
• Skills: Exceptional interpersonal and communication skills, strong attention to detail, and proficiency in using hotel management systems and POS terminals.

Desired Skills:

• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Positive attitude, team-oriented, and able to maintain composure in challenging situations.