Guest Experience Expert – Telephone Operator Full Time

Position Summary:
As a Guest Experience Expert – Telephone Operator, you are a vital part of creating a seamless and memorable experience for our guests. This role extends beyond assisting with check-ins and check-outs; you will deliver personalized guest services, addressing requests and providing insights into local highlights. You’ll be empowered to move throughout the space, take on tasks that enhance guest satisfaction, and ensure each interaction contributes to a remarkable stay.

Key Responsibilities:

• Facilitate smooth guest check-ins and check-outs with warmth and efficiency.
• Address guest inquiries and requests, offering solutions and recommendations as needed.
• Engage with guests to enhance their stay by sharing local highlights and tips.
• Perform various operational tasks, complete necessary reports, and ensure all transactions feel part of the overall experience.
• Uphold company policies, confidentiality, and professionalism in appearance and communication.
• Actively support a safe workplace by following safety protocols and reporting issues.

Physical Requirements:

• Ability to stand, sit, or walk for extended periods, frequently moving around the space.
• Capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: No prior related experience required.
• Certification: None required.