Guest Experience Expert Full Time

Position Summary:
As a Guest Experience Expert at Le Meridien Al Aqah Beach Resort, you are key to creating an outstanding and memorable experience for our guests. This role involves more than just facilitating check-ins and check-outs; you’ll actively engage with guests to make their stay unique and fulfilling. Whether assisting with operational tasks, fulfilling guest requests, completing reports, or sharing knowledge of the local area, you ensure that every interaction contributes to a seamless experience.

Responsibilities:

• Provide guests with exceptional service from check-in to check-out, anticipating their needs and addressing requests promptly.
• Deliver relevant information about local attractions, services, and resort features to enhance the guest experience.
• Conduct daily operational tasks, including reporting and resolving guest concerns.
• Maintain a safe and professional environment, following company policies, safeguarding confidentiality, and protecting company assets.
• Ensure a polished appearance and professional communication, upholding brand standards.

Physical Requirements:

• Stand, sit, or walk for extended periods; actively move around the resort space to meet guests’ needs.
• Capable of lifting, carrying, pushing, and pulling objects up to 10 pounds without assistance.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: No previous related work experience required.
• Language: Fluency in Russian is required for effective guest interaction.