Guest Experience Expert Full Time

Position Summary:
At The Royal Meridien Abu Dhabi, the role of the Guest Experience Expert is central to creating unique, memorable experiences for our guests. This position goes beyond the traditional role of check-in and check-out; it focuses on guiding guests through their entire stay, ensuring their needs are met and that they feel truly valued. Guest Experience Experts are responsible for addressing guest requests, providing operational support, preparing reports, and offering local recommendations. Empowered to move freely within their environment, they anticipate guest needs and deliver personalized service that makes every guest feel special.

Key Responsibilities:

• Ensure smooth check-in and check-out processes, making the experience seamless and memorable for guests.
• Act as the primary point of contact for guest inquiries and requests during their stay.
• Provide guests with information about hotel services, amenities, and local attractions.
• Handle guest complaints or issues promptly and professionally, ensuring a satisfactory resolution.
• Assist in managing hotel operations, including preparing reports and coordinating guest services.
• Ensure all guest-facing areas are clean, well-maintained, and operational.
• Collaborate with other departments to ensure guest satisfaction and smooth service delivery.
• Uphold company policies and standards, ensuring a professional and welcoming atmosphere at all times.
• Assist with other reasonable duties as assigned by supervisors.

Physical Demands:

• Standing, sitting, or walking for extended periods of time.
• Lifting, carrying, pushing, pulling, and placing objects up to 10 pounds (4.5 kg) without assistance.
• Being hands-on and responsive to the operational needs of the hotel.

Preferred Qualifications:

• Education Level: High school diploma or equivalent.
• Related Work Experience: No prior related work experience required.
• Supervisory Experience: Not required.
• License or Certification: None required.