Guest Experience Expert Full Time

Position Summary:
At Le Méridien Dubai Hotel & Conference Centre, our Guest Experience Experts are more than just front desk associates; they are integral to crafting memorable and unique experiences for our guests. This role involves taking the initiative to deliver a wide range of services that guide guests through their entire stay. Whether it’s processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area, our Guest Experience Experts are empowered to create exceptional guest experiences.

Key Responsibilities:

• Provide exceptional service by ensuring a smooth check-in and check-out process for guests.
• Take the initiative to address guest requests and concerns promptly and efficiently.
• Process operational needs while maintaining a high standard of service.
• Share information about local attractions, events, and services to enhance the guest experience.
• Complete necessary reports and documentation related to guest services and operations.
• Maintain confidentiality of guest information and adhere to company policies and procedures.
• Uphold quality standards and ensure a professional appearance and demeanor at all times.
• Collaborate with team members to ensure a safe and positive work environment.

Physical Requirements:

• Ability to stand, sit, or walk for extended periods during shifts.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Participate in hands-on work to ensure that all tasks are completed effectively and efficiently.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No prior related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.