Front Stage Supervisor Full Time

Job Purpose

Responsible for supervising the Front Stage Agents in ensuring a smooth operation. The Supervisor ensures

that the standards of the welcoming experience of the Paramount Hotel are follows and that all guests or

visitors receive a personalized and welcoming service.

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Set an example for all Front Stage Agents with regards to punctuality, grooming, courtesy, attitude,team work, guest relations and following of policies & procedures
• Assist Front Stage Agents in their daily work and to deal with any problems or guest complaints in a professional and efficient manner
• Function as a liaison between Front Stage Agents and the Duty Managers/ Producer Front Stage, offering feedback and communicating both ways
• Monitor performance of Front Stage Agents and provide feedback & coaching to ensure they are maintaining defined Front Stage standards
• Carries out training for new team and on the job training. Motivates staff to bring out excellent performance.
• Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
• Check the allocation of any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning

Experience and Technical Knowledge

• Past experience in 5* luxury hotel with solid knowledge of front office operations.
• Solid experience with Opera PMs.
• Organized, people oriented and has good time management.
• High level of verbal and written English ·
• Other preferred languages: Arabic, Russian, Chinese, French, Spanish, German
• Operational knowledge of front desk operations
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS
• Knowledge of VIP welcoming protocol
• Ability to supervise others