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Front Office
Front Office Host Full Time
Job Summary:
Grand Hyatt Abu Dhabi is seeking a dynamic and customer-focused Front Office Host to join our team. You will be responsible for delivering a warm, seamless, and engaging guest experience from arrival to departure. As the face of the hotel, your role is crucial in ensuring our guests receive outstanding service and leave with memorable experiences.
Key Responsibilities:
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Provide a courteous, professional, and efficient check-in/check-out experience.
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Handle guest requests, inquiries, and concerns promptly and effectively.
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Ensure smooth operations at the reception area within the Rooms Division.
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Collaborate with other departments to ensure guests’ needs are met.
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Maintain up-to-date knowledge of hotel services, promotions, and local attractions.
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Uphold Grand Hyatt’s standards in all interactions with guests and colleagues.
Qualifications:
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A relevant degree or diploma in Hospitality or Tourism Management is preferred.
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Minimum 2 years of work experience in hotel operations or a similar customer-facing role.
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Strong communication, interpersonal, and problem-solving skills.
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Passion for hospitality with a commitment to delivering high-level guest service.
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Proficiency in English; additional languages are a plus.
