Front Desk Agent Full Time

Job Overview:

As a Front Desk Agent at The St. Regis Downtown Dubai, you will play an essential role in creating a memorable experience for our guests. Your role goes beyond simple check-in and check-out processes; it’s about enhancing each guest’s stay from start to finish. You will act as a Guest Experience Expert, providing support, addressing guest requests, and offering local insights to make their visit exceptional.

Key Responsibilities:

• Assist guests with check-in, check-out, and other front desk tasks in a friendly, efficient, and professional manner.
• Take initiative to address guest needs and provide a seamless and personalized guest experience.
• Process operational requirements, prepare reports, and handle guest requests promptly.
• Provide information about hotel amenities, local attractions, and services, ensuring guests feel welcomed and informed.
• Uphold safety, confidentiality, and quality standards, protecting both guests and company assets.
• Maintain professional appearance and behavior in line with St. Regis standards.
• Be active and mobile throughout shifts (standing, sitting, walking for extended periods) and manage light physical tasks (move, lift, carry up to 10 pounds without assistance).

Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: No prior experience is required; however, a customer service background is a plus.
• Skills: Strong communication and interpersonal skills; attention to detail; ability to multitask in a dynamic environment.