Executive Sales Full Time

Position Overview:

The Executive Sales role at Aloft Abu Dhabi is pivotal in driving guest satisfaction and optimizing revenue through strategic sales techniques and exceptional customer service. The role involves handling guest interactions, promoting Marriott brand loyalty, processing reservations, and supporting the Sales and Marketing team with administrative tasks.

Key Responsibilities:

Guest Relations & Sales Support:

• Address and resolve guest inquiries, requests, or issues by coordinating with relevant departments.
• Utilize sales techniques, including upselling, to maximize revenue while retaining guest loyalty.
• Acknowledge and reward guests through loyalty points, gifts, or other incentives.

Reservations & Record Management:

• Process room reservations, modifications, and cancellations received via phone, fax, or email.
• Input and manage Marriott Rewards information for guest reservations.
• Maintain accurate records of guest interactions and transactions.

Administrative Tasks:

• Perform general office duties, including filing, email correspondence, transcription, and faxing.
• Assist in training and motivating team members, serving as a role model within the department.

Team Collaboration:

• Foster positive working relationships with colleagues to achieve departmental goals.
• Monitor team performance to ensure adherence to quality standards.

Operational Duties:

• Ensure compliance with Marriott policies and procedures, including maintaining professional appearance and confidentiality.
• Perform additional responsibilities as assigned by supervisors.

Qualifications & Requirements:

Education:

• High school diploma or equivalent (GED certification).

Experience:

• At least 2 years of related work experience in sales, reservations, or a similar role.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Proficiency in office applications and reservation management systems.
• Ability to anticipate and respond to guest needs with genuine appreciation.

Physical Requirements:

• Capable of moving, lifting, carrying, and placing objects weighing up to 10 pounds without assistance.

Other Requirements:

• No supervisory experience required.
• No specific license or certification needed.