Executive-Sales Full Time

Position Summary:
As an Executive Sales team member at The St. Regis Dubai, The Palm, you will play a key role in providing exceptional guest experiences and maximizing revenue. This role involves directly engaging with guests to handle reservations, fulfill requests, and resolve issues, all while promoting brand loyalty and increasing brand awareness. Additionally, you will assist in administrative tasks that support the Sales and Marketing team.

Key Responsibilities:

• Handle guest calls, requests, and issues by coordinating with relevant departments (e.g., Sales, Data Management, Accounting).
• Utilize effective sales techniques, including upselling, to increase revenue and guest loyalty.
• Offer guests thank-you gifts such as reward points, show tickets, or gift certificates.
• Process all room reservations, cancellations, and changes received by phone, fax, or mail.
• Input Marriott Rewards information accurately during guest reservations.
• Perform general administrative duties, such as filing, emailing, faxing, and transcribing information, to support Sales and Marketing.
• Assist in training and motivating team members; act as a positive role model.
• Follow all company policies, maintain a professional appearance, ensure confidentiality, and protect company assets.
• Greet and assist guests following company standards, anticipate service needs, and express appreciation.
• Communicate effectively with team members, listen to concerns, and support the team in reaching goals.
• Maintain quality standards by monitoring team performance and ensuring accuracy.
• Handle tasks involving physical activities, such as lifting objects up to 10 pounds.

Desirable Skills and Qualifications:

• Education: High school diploma or GED equivalent.
• Experience: Minimum of 2 years of experience in a related sales or customer service role.
• Skills: Strong communication, organization, and customer service skills, with attention to detail.
• Supervisory Experience: Not required.