Customer Service Agent Full Time

What You Will Do

Provide exceptional customer service for both internal and external customers by:

• Assisting with all types of requests from customers, including order bookings, complaint handling, and solution support
• Securing the best supply solutions tailored to meet customer needs
• Collaborating closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations
• Continuously improving our internal processes and enhancing the daily experience of our customers

How You Will Do It

• Sales Order Procedure
• Process customer purchase orders and create sales orders
• Work in partnership with sales representatives
• Act as the primary contact for customers, identifying their needs and nurturing strong relationships
• Ensure the best supply solutions are provided to customers
• Purchase Order Requisitions (for specific business units only)
• Shipping: Deliver transport-related instructions and other relevant information
• Claims: Serve as the main point of contact for customers throughout the claims process

What You Can Learn

• A variety of soft skills related to customer service
• Master communication techniques
• Excel mentored training sessions
• Opportunities for personal and professional development through our programs

What We Look For

• High school diploma or higher
• Fluent in English
• Proficient in MS Office (intermediate level)
• Strong customer orientation with keen attention to detail
• A collaborative team player
• Previous experience in customer service is an advantage