Customer Relationship Officer Full Time

Job Overview  

As Customer Relationship Officer at Emirates NBD, your role is 

To provide consistently an excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Responsibilities

• To be accountable for client satisfaction and service quality levels at the branch by ensuring clients’ expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance
• TTs requests, FDs Requests and Account Maintenance requests – to be validated and tracked in track BPM
• Account Opening – check for completeness of documentation and tracking in track soft
• Credit card application – Check for completeness of documents and form before sending the same to Cards Team
• Liaising with compliance and various other departments for following up and submission of documents or relevant matte
• Action and Review of CRM cases assigned to Priority Banking Centers
• Set and track sales account targets

REQUIREMENTS

To be successful in this role, you will need the following skills and experience…

• University Degree in Business or Finance
• 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank
• Experience in Finacle, Fin One, MS Excel and MS office

What we offer you

• Competitive salary package
• Market-leading incentives
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees