Customer Growth Manager Full Time

Arla Foods is seeking a dynamic and results-driven Customer Growth Manager to join our team and have the exciting opportunity to drive customer growth and build strong business relationships.

Responsibilities:

• Cultivate strong relationships with strategic customers, tailoring the company category strategies to meet their needs and driving mutual growth.
• Stay updated on industry trends, analyse market and customer data to identify issues and growth opportunities.
• Conduct regular meetings with customers to address concerns, provide product and category updates, and propose new action plans to drive growth.
• Monitor sales performance, track key indicators, and prepare monthly reports for both customers and management.
• Collaborate with the Category Development team and Key Account Managers to co-lead annual Joint Business Planning sessions, focusing on building and driving strategic projects & growth opportunities.
• Drive strategic category growth initiatives such as CATMANs, becoming the key sponsor for both the organization and the customer.
• Customize the 4P strategy to align with the customer shopper profile, manage the portfolio mix, define the MSLs, and drive customer-specific Perfect Store layouts and in-store activations.
• Lead the identification of optimal seasonality and promotional mechanics to drive profitable growth, developing customized plans that align with the objectives of customers and the organization, while ensuring shopper satisfaction.
• Lead the development and execution of specific customer events that continuously drive mutual growth while ensuring optimal cross-functional collaboration.

Your specific tasks:

• Strategic Leadership: Leading Customer Joint Business Planning (JBP) sessions and aligning key category projects to drive strategic growth opportunities.
• Promotional Planning and Evaluation: Building customized promotional plans by customer and category, and evaluating the ROI and effectiveness of key projects and activations.
• Stakeholder Relationship Management: Establishing and nurturing external relationships with customer stakeholders as a critical success factor in achieving business objectives.
• Strategic Solution Development: Identifying and co-owning customer strategies to drive a customized solution agenda, collaborating with the category development team to drive innovative growth opportunities .
• Innovation catalyst: Leading collaborative ventures with strategic customers to fulfil Arla’s sustainability and innovation agendas, driving positive impact and differentiation.

Your Profile:

• Proven experience of 5-8 years in proactively driving business/commercial development, category management, or sales within the FMCG industry.
• Business Development Mindset: Proactively driving business and commercial agenda.
• Strategic Thinking: Expertise in channel and customer dynamics to create growth opportunities for Arla, the category, and the customer.
• Creative Problem Solving: Pragmatic and innovative approach to problem-solving.
• Strategic Alignment: Expertly aligning Arla’s commercial objectives with customer’s long-term strategy and short-term targets.
• Excellent Analytical Capabilities: Proficiency in data retrieval, analysis, and generating insights using Nielsen & EPOS data.