What you’ll be doing
We are seeking a dedicated and proficient Customer Care Supervisor responsible for overseeing a team to ensure optimal customer service and adherence to performance standards. The primary responsibilities include managing the team, ensuring Key Performance Indicators (KPIs) are consistently met, and maintaining high-quality service delivery.
Team Management
Issue Resolution
Process Improvement
Reporting and Analysis
Collaboration
Team development and growth
Concierge Oversight
What you’ll need to succeed
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