Job Description
To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.
Responsibilities
3.1 Greets patients or their families and finds out the nature of their enquiry.
3.2 Provides information to assist patients or refer them to appropriate contact, either in the organization or
elsewhere.
3.3 Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
3.4 Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
3.5 Communicates all information to Floor Supervisor on daily basis.
3.6 Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
providing a friendly environment.
3.7 Provides Information about medical insurance coverage to patients and check the same diligently before
sending the patient to the doctor.
3.8 Investigates patient/visitor concerns and implements appropriate courses of action.
3.9 Keeps accurate records of discussions or correspondence with customers.
3.10 Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
3.11 Perform other related duties incidental to the work described herein as and when assigned by the higher
authorities.
3.12 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital
management to comply those requirements
3.13 Work accordance with the documented OSH procedures and instructions, specific responsibilities
3.14 Be familiar with emergency and evacuation procedures
3.15 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports
3.16 Comply with Waste management procedures and policies
3.17 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
3.18 Use of appropriate personal protective equipment and safety systems
Qualifications
4.1 Preferably a graduate in any discipline.
4.2 Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line
switchboard system is preferable. Interest to work in a Hospital related environment.
4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet
explorer skills.
4.4 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a
professional manner with diverse range of individuals; superior phone etiquette skills
4.5 Patient focused; service oriented; patient & understanding.
4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining
composure
4.7 Ability to work independently with minimal supervision.
4.8 Reliable, punctual, dependable, and responsive.
4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.
Job Description Oversee and maintain the day-to-day operations of key accounts, ensuring client satisfaction and retention. Proactively build and nurture...
Apply For This JobThe role holder will ensure that all general complex customer queries are swiftly and accurately resolved by the team. This...
Apply For This JobJob Description • Helping the department in the absence of the Center Head to manage the day-to-day routine inside the Medical...
Apply For This JobJob Description Develops and promotes high standard of customer care service and increases staff awareness to exceed patient’s expectations. Implements...
Apply For This JobJob Description: We are looking for a dedicated Customer Service Representative to join our team. You will engage with clients, providing exceptional...
Apply For This JobJob Description Organization Unit Purpose The client services team in corporate banking, supports the corporate relationship team in meeting the...
Apply For This Job