Responsible for resolving customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers’ problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
Job Description:
Requirements
Experience (Yrs & Field) 3-5 years
Educational Qualification Graduate
Professional Certifications Diploma in Hospitality – preferable
Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
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