Customer Care Executive Full Time

Greets patients or their families and finds out the nature of their enquiry.

Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.

Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.

Communicates all information to Floor Supervisor on daily basis.

Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.

Investigates patient/visitor concerns and implements appropriate courses of action.

Keeps accurate records of discussions or correspondence with customers.

Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.

Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.

Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital

management to comply those requirements

Work accordance with the documented OSH procedures and instructions, specific responsibilities

Be familiar with emergency and evacuation procedures

Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk

assessments, incident reports

Comply with Waste management procedures and policies

Attend applicable OSH/Infection control training programs, mock drills and awareness programs

Use of appropriate personal protective equipment and safety systems

Preferably a graduate in any discipline.

Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line

switchboard system is preferable. Interest to work in a Hospital related environment.

Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet

explorer skills.

Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a

professional manner with diverse range of individuals; superior phone etiquette skills

Patient focused; service oriented; patient & understanding.

Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure

Ability to work independently with minimal supervision.

Reliable, punctual, dependable, and responsive.

Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.tial.