Customer Care Advisor Specialist Full Time

Responsibilities

This role will be focused on the post-sales relationship with our top strategic customers, which will include growing adoption, ensuring retention, and identifying expansion opportunities while maintaining high levels of satisfaction.

As the position evolves, this colleague will be expected to use their knowledge of client needs to also:

• Spend time equally between training customers and supporting customers.
• Work closely with the Account Team and Product Owners to find opportunities for new usage of OPIS solutions across organizational functions.
• Provide feedback on product enhancements
• Create, develop, and maintain client files and ensure questions are routed to the appropriate team member.
• Assemble documentation like services offered, policy or product summaries, presentations, etc. for clients.
• Coordinate information flow from client through the organization and back to the client.

About You

• 3-5 years of experience in a related function with direct customer advocacy and engagement experience in software post-sales activities
• Skilled at understanding a customer’s business issues and recommending appropriate solutions
• Knowledge of coal, steel and chemical markets and services
• Ability to explain complex material while anticipating potential objections
• Strong client services orientation: listening, critical thinking, analytical skills, and a high degree of empathy
• Exceptional verbal, written, social and interpersonal skills, as well as expertise in building long-term strategic relationships
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details