Counter sales Full Time NEW

Job Purpose

To maximise sales through providing exceptional customer service in a professional and efficient manner to all guests to ensure customer satisfaction

Functional Responsibilities

• Provide friendly, courteous and efficient service. Handle all customer queries and comments to
ensure customer satisfaction.

• Take and process customer‘s orders in an accurate and timely manner.

• Have a complete and thorough knowledge of all menu items in order to be able to describe and
recommend products to customers.

• Set up the counter at the beginning of each shift ensuring that displays are correct, the produce
is fresh and correctly labeled.

• Maintain optimum stock levels to ensure smooth running of operations to cater for customer
demand.

• Work within operational procedures to ensure food and beverage preparation process remain
within Company and Municipality guidelines.

• Arrange for the efficient storage of goods as per guidelines .

• Work efficiently to control wastage of food and non- food items.

• Ensure the highest standards of hygiene, cleanliness and sanitation on the Counter at all times.

• Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs)

Financial

• Cost control /Waste reduction

Business Effectiveness/ Productivity

• Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)

• Timely completion/achievement of assigned work/targets
Customer

• Customer satisfaction/feedback (internal/external)

Education

• Certification in Food and Beverage/ Catering would be an advantage

Experience

• 1 years of experience in a customer facing role