Chef de Rang Full Time

Scope of Position

As Chef de Rang of our Lobby Lounge, you will play a crucial role in delivering a superior dining experience. The role will oversee a designated section of our restaurant, ensuring that guests receive exceptional service and that every detail of their dining experience meets our high standards of luxury and service.

Responsibilities

• Will be responsible for holding a section in the restaurant.
• Deliver outstanding and personalized service to guests in the Lobby Lounge, ensuring their needs are met with professionalism and a welcoming demeanor. Offer recommendations on menu items and beverages and assist with special requests.
• Anticipate guest preferences and respond to requests promptly to enhance their dining experience.
• Maintain comprehensive knowledge of the lounge’s menu, including beverages, light meals and/or desserts. Be able to provide detailed explanation and suggestions to enhance guest experience.
• Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Be able to operate the required steps on the POS – point of sales system in order to process food and beverage orders.
• Be able to deliver service by understanding the guest requirements.
• Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
• Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
• Create WOW moments to surprise and delight guests in the Restaurant
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs).

 Skills & Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred.
• Minimum 2 years’ experience working as senior waiter / chef de rang.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Basic computer skills including MS Office is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.