Call Centre Executive Full Time

● Answering and relaying calls from patients and customers and addressing their needs appropriately.

● Booking, rescheduling, and cancelling appointments as per each patient’s convenience
● Ensuring customer satisfaction and following up on resolving patients’ complaints.
● Reporting to superiors about the customer reviews/feedback received.
● Being up to date about the prices, offers and doctors available at the clinics.
● Providing clear and correct information to the customers according to requirement.
● Communicating the availability of alternate doctors, procedures, and facilities in various clinics.
● Responding to website chats and meeting the needs of online customers.
● Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.
● Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.
● Simplifying interfacility communication in relation to the availability of doctors and services.
● Recording and recognizing the trend of calls to duly inform the management.
● Preparing reports as required by superiors.
● Handling calls efficiently without impeding quality of service.
● Maintaining a calm and professional demeanor when interacting with customers or colleagues.

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