Assistant Restaurant Manager Full Time

What We’re Looking For

• A minimum of 3 years of experience as a Floor Supervisor, Assistant Restaurant Manager or Restaurant Manager in a Luxury Hotel is preferred.
  
  
  
  
• A Bachelor’s degree in Hospitality Management or a related field is a plus.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Restaurant Management software and POS systems.
• Comprehensive understanding of Health and Safety Regulations, Food Hygiene Standards, and Best Practices in Restaurant Operations.
• Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• Finds creative solutions and takes ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Star’ Visionary Thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• A Team Player and ‘People-Oriented’ Leader, passionate about Motivating and Training a successful and productive Food and Beverage Team.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Assists the Restaurant Manager in the daily Operations, kick-starting each day with a visionary Approach to delivering next-level Service.
• Continuously delivers exceptional Service by personally interacting with Guests throughout their Dining Experience, Anticipating their Needs and Exceeding Expectations.
• Showcases a Proactive Approach to addressing Guests’ concerns and fulfilling their requests, Swiftly Resolving any issues to ensure remarkable Guest Satisfaction.
• Enhances the overall Guest Experience by demonstrating Seamless Operations and Excellence in Service Delivery.
• Oversees the efficient Functioning of the dining area, and other designated Service Zones, creating a disruptive ‘Vibe at FIVE’ that invigorates Guests.
• Coordinates with the award-winning Culinary Team to curate and deliver ‘FIVE-Star’ Culinary Masterpieces, maintaining impeccable Quality and Insta-Worthy Presentation Standards.
• Ensures stringent Health and Safety Standards, including Sanitation Guidelines, and Food Quality Control measures to meet Regulatory Requirements and maintain FIVE’s industry-leading Standards of Cleanliness and Hygiene.
• Assists in recruiting, training, and supervising FIVE’s high-performing Restaurant Team, fostering a bold and dynamic Work Environment.
• Conducts regular Performance Evaluations, providing constructive feedback, and recognising ‘FIVERs’ who embody FIVE’s boundary-breaking Ethos.
• Motivates and fosters a positive work environment that encourages Growth and Collaboration, through ongoing Training Initiatives, Mentorship and remarkable Leadership that emphasises ‘FIVE-Styled’ Guest Interaction, Attention to Detail and mastering Personalised Service.
• Collaborates with the Food and Beverage Manager and other stakeholders to develop and implement innovative Strategies that Maximise Revenue and Set the Gold Standard in Food and Beverage.
• Analyses financial reports, such as sales trends, food and beverage cost, and labour cost, to Identify Opportunities for improvement and implement corrective measures to Optimise Profitability.
• Plays an integral role in implementing marketing Initiatives and curated Promotional Activities that elevate the Dining Experience.
• Liaises with the Food and Beverage Manager as well as various Departments to ensure Seamless Coordination and a Smooth Operation.
• Proactively collaborates with the Food and Beverage Manager and other relevant stakeholders to discuss Operational Requirements, upcoming events, and special promotions.
• Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
• Stays informed about Industry Trends, emerging ingredients, and cutting-edge Culinary Techniques to consistently enhance Guests’ Dining Experience.
• Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
• Contributes to the signature behind-the-scenes ‘Vibe at FIVE,’ playing a vital role in the success of FIVE’s award-winning initiatives.