Assistant Front Desk Manager Full Time

Position Summary:
Le Méridien Dubai Hotel & Conference Centre is seeking a poised and detail-oriented Assistant Front Desk Manager/Duty Manager to join our Front Office team. The ideal candidate, preferably female, will excel under pressure, deliver a seamless guest experience, and uphold Le Méridien’s high standards of hospitality.

Key Responsibilities:

• Process all guest check-ins, verifying guest identity, form of payment, assigning rooms, and activating/issuing room keys.
• Set up accurate accounts for each guest according to their specific requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify/adjust billing as necessary.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports, balancing and dropping receipts at the end of shifts.
• Supply guests with directions and property information while accommodating their requests and following up to ensure satisfaction.
• Process all payment types, vouchers, paid-outs, and charges while adhering to accounting procedures.
• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Act as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with team members and support the team to reach common goals.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipating and addressing their service needs, and assisting individuals with disabilities.
• Speak using clear and professional language; prepare and review written documents accurately and completely.
• Enter and locate information using computers and POS systems; adhere to quality standards.
• Perform other reasonable job duties as requested by supervisors, including standing, sitting, or walking for extended periods and moving, lifting, or placing objects weighing less than or equal to 10 pounds without assistance.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a hospitality setting.
• Supervisory Experience: At least 1 year of supervisory experience is preferred.
• License or Certification: None required.