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Front Office
Front Desk Agent Full Time
What You Will Do
- Welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
- Check guest out of the hotel, preparing and explaining the bill.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
- Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
What You Bring
- 1 + years’ experience working within a luxury hotel or similar environment is considered an asset.
- Excellent interpersonal skills and communication skills.
- Cross cultural sensitivity, and customer service orientation.
- Guest centricity and understanding the importance of guest’s preferences.
