After Sales Executive Full Time

Responsibilities:

• Contact new customers to welcome them and guide them through the onboarding process.






• Gather and analyze feedback from customers regarding their onboarding experience.
• Address any immediate concerns or issues customers may have during the onboarding phase.
• Provide detailed and actionable feedback to internal teams to improve the onboarding process.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Collaborate with sales, product, and customer service teams to ensure a seamless customer journey.
• Monitor customer satisfaction levels and work proactively to enhance the overall customer experience.
• Identify patterns and trends in customer feedback and suggest improvements to products, services, and processes.
• Stay updated on product/service knowledge and company policies to provide accurate information to customers.
• Work as a team with all the departments involved to ensure efficient handling of any requirement from the clients or partners.

Requirements

• Bachelor’s degree is preferred.
• Minimum of 2 years of experience in complaints handling and/or a background in customer service.
• Advanced Excel, Prior experience with CRM software and Microsoft Office tools (Outlook, Calendar, Surveys, etc.).
• Previous exposure/training on problem-solving methodologies such as Lean, Six Sigma, Kaizen, etc.
• Full English proficiency is required.
• Additional spoken languages are a plus.
• Passion for customer service commercial approach.
• Strong personality and outstanding communication skills.
• Analytical and problem-solving mindset.
• Knowledge of the company’s products and services.