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Customer Service
Telephone Operator Full Time
Key Responsibilities of the Telephone Operator:
- Directs call to guest rooms, staff, or departments through the switchboard.
- Places outgoing calls
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
- Understand the telephone operator board.
- Provides paging services for hotel guests and employees.
- Experience in handling Room Service calls is a plus.
Requirements of the Telephone Operator:
- Experience in guest relations beneficial but not essential
- Hands-on approach with a can-do work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various platforms
- Strong communication skills
